if you are in customer service, you might move from discussing the problem to identifying a workable solution. It’s okay if you disagree with their response. We like to get a fair hearing and, we tend to appreciate when somebody attempts to help us deal with the issue which is troubling us so that we may get back on track. That’s not the point. So if you find yourself searching for a better way to answer, maybe even Googling ‘how to respond to thank you’ we’ve got […] Please watch: "The ONE Thing Every Christian Should Be Doing But Most Are NOT!" Hope (city they’re in) is treating you well! If the conversation has reached that low point, the problem is not going to be solved while that mood prevails. At this point you can invite them to tell you what they are thinking. I do think his note about my age is slightly justified — sure, he could’ve expressed it more politely, but it’s not completely off-base. Introduction. If you encounter any resistance, this is a sign that they have not fully expressed their anger. If you just let them rant, it won’t be long before they are angry about something else. Most people won’t become threatening or physically aggressive when they get angry but you should trust your instincts. Understanding Anger – 12 Common Types of Anger, Managing anger – 8 tips to make it a positive experience, Manage an aggressive person with these 6 tips, Are you being aggressive? Make it into a joke. When you respond to someone who is angry with an invitation to offer solutions, you will usually get one of the following responses: Of course, when you respond to someone who is angry with an invitation to help solve the issue, you are treating them with respect and dignity. Ultimately, the best way to respond to someone who is angry is to make them feel that they have been listened to. That. Most people would’ve probably gone with option number one. It tells them that you want to hear what they have to say. The same strategy works for responding to harsh emails. Remember that there will be times when you are the angry person. Children will pick up on your tension and frustration, and it may make the situation worse and more difficult to handle. How to respond: If a hook-up buddy isn’t what you’re seeking, then make it … If you’re standing, walk slowly to the other side of the room. "Sometime in the next 10 years. Tell me what I … Copyright 2018 by liveyourtruestory.com. For serious issues, you may have to go through this phase a number of times. I believe that’s metaphorically getting the last word.). He might have said "if" because he might not be... - Guy's Behavior Question This doesn’t mean that you don’t listen to your girlfriend, take her concerns into consideration, or accept responsibility for your actions, but it does mean that you maintain your power as the man in the relationship; even when she is mad at you or throwing a tantrum. This person might be perfect for some consensual, detached, late-night fun, but you probably shouldn’t hold your breath for this person to take you out on a date. If you respond to someone who is angry in an inappropriate manner, you are likely to escalate the situation. Now that you have given them the opportunity to air their views, they are happy to move on. Hopefully this will help you, or at least reassure you that you are not alone: 1. How to respond to the question "Are you mad" ? Posted on Jan 31st, 2013, 1:14 AM, , User Since 114 months ago, User Post Count: 32,470. Whenever I’m apologizing for a mistake, I always try to explain what I’ll do differently going forward. This is grammatically the most correct way to respond, but as we’ll see later, it’s not the only way. So, walk away and, if you feel the need, talk with the person when they are in a calmer mood. Before you can resolve a troublesome situation, you need to understand the situation and, why the angry person has a problem with it. A typical job interview subject is past work-related mistakes. Were you unsure as to how you were supposed to react to something like that? Control your emotion or it will control you. Fine-tuning GPT-2 on Harry Potter texts for free, Day 111 of #NLP365: NLP Papers Summary — The Risk of Racial Bias in Hate Speech Detection, Evaluating Chit-Chat Using Language Models. Relating to the other person and, empathising with them, is critical when responding to an angry person. This is horrifically annoying, and wiser people than I am have said much better things about it. Here, person A uses the question How are you? Sniff the air and say "depends... did you fart?" When shit happens make fertilizer. Here are 10 things you … You may find it difficult to respond to someone who is angry because you feel that you cannot agree with their viewpoint. You communicate that your problem is with their behaviour, ideas etc; not who they are as a person. The following are some strategies which you can use to respond to someone who is angry and help to create a more amicable environment. When you focus solely on listening for the core message, you tend to ignore the emotional language and find it easier to understand their argument (even if you do not agree with it). In this case, person B decides to respond with I’m well. Tell her you're a little offended that she invaded your space, and that you thought it was rude. It doesn’t matter if you don’t believe that they will follow through on the threat or, if you think you can handle yourself in a physical dispute. On most occasions where somebody is angry, you are not in any danger. Seems like a misunderstanding to me. It will be ridiculous if you get angry with them because they didn’t reply to your text message during the day. Bad reviews hurt and can sometimes be downright cruel. Respond Quickly - You know you need to respond in timely fashion, so you'll send the response out today. Then you … A kind closing line is almost as important as a nice intro. Archived. For example, you might start off your response with something like, “Thank you for reaching out, recipient’s name. Otherwise, they feel that you don’t care enough to listen, which is only going to make them more emotional. Do not tolerate it. ​Have you ever been in the awkward situation where someone you were with became totally frustrated and angry? If you respond to someone who is angry in an inappropriate manner, you are likely to escalate the situation. Many times in life, the shoe will be on the other foot and we will have to respond to someone who is angry. Whenever you’re mad at me, it feels like my heart is getting ripped out of my chest. And with that in mind, I’ve decided to share my most effective tips for responding to terrible, horrible, no good, very bad emails. Once they have stated what they are thinking and talked through it, you can attempt to focus on a solution again. You need to take the emotion out before you respond to someone who is angry. There is no greater way to do this than to fully involve them in the resolution of the issue. It probably wasn’t what you think, Making real connection to enjoy the richnesss of life. ​If you or someone you know is struggling with anger management, check out the 'Anger Management Handbook'. Hope you’re enjoying (day) so far! Rather than the generic, “Thanks again,” “Best,” or “Sincerely,” I like to personalize my sign-off — it feels more genuine. Most anger issues arise because the person feels that they have been disrespected in one form or another. Communicate your feelings (including the positive ones). Nothing/ignore it. As difficult as it can be, you need to listen to what the other person has to say, before you start jumping in with solutions. Posted by 1 year ago. From the texts you get and what you think, to what your friends think, to finally what you text back. While the topic might make you uncomfortable, it’s important to know how to answer a job interview question about mistakes. You literally get the last word. When you involve them in creating the solution, they are more likely to buy in and accept the agreed way forward. Vote for the best comeback when someone tells you that they are mad at you 12 signs of aggression you need to recognise. If at any point you feel that the discussion is heading in that direction; tell the person that you are going to give them the opportunity to calm down and, once they do so, you will be happy to resume the discussion. It should go without saying but, nobody has the right to cause you any physical harm. Once they have finished their tirade, politely rephrase/repeat what you just heard to ensure that you … I apologize for your difficulty.” Once you feel like you have addressed the customer’s comment or concern to the best of your ability, make sure you offer further assistance in … Even if their anger is gone, you should still try, if possible, to help them solve the issue they were angry about. Why are you receiving the silent treatment? As you can see in my response, I zeroed in on the most productive comment of anonymous’s email. If you have time alone before you respond to … In reality, you do not need to agree with the other person and few, if any, people expect others to always agree with them. 1.The words yes or no with a period after. Here are a couple sample openers: Any of these lines will show you’re not taking the contents of the email personally. When you believe the person has had enough time to talk through or vent his anger, you can attempt to ease the conversation in a more positive direction e.g. Even though it requires subtlety of body language, tone of voice and words, you are effectively screaming to the other person that you respect them. You may have triggered the person, but they are responsible for how they react to you. Say "Boy, bye" laughing in a way to let him or her know that it isn't worth being mad. You will be more confident when faced with conflict. For example, if I turned in an article past its deadline, I’d say, “From now on, I’m going to lock down interviews before I pitch, so I don’t run out of time!”. Speak to them in a calm but assertive voice to try and deescalate the situation. The Art to Start (Designing Prompts for GPT-3). (I’m thinking specifically of Alison Green, on the Ask A Manager website. If you are finding yourself frustrated or worked up by the situation, walk away for a few minutes if you are able to. (You can save this email introduction response as a template as long as you remember to customize it.) In addition, if you allow the other person to fully express their anger, they soon run out of steam and start to calm down. Asking one of these simple questions is a wonderful way to help the person recognise he has someone right there who cares about how he feels. Hope you’ve got a good (month) ahead of you! 6 Strategies to respond to someone who is angry, ​Calmness, as they realise you are trying to help them, ​Appreciation, for including them in the solution, Silence and respect, as they realise that it is more difficult to solve the problem than complain about it. Don’t interrupt them if you can, even if you think they’re wrong. Should We Give Chatbots a Chance for Semi-Therapy? You will experience times when you have to respond to someone who is angry. Life is 10% what happens to you and 90% how you … Listen: When faced with an irate customer who has a business complaint, the first thing to do is to ask them to share it with you. But if you’re looking for a relationship, the booty call is not the one to pursue. Knowing how to respond to someone who is angry is a wonderful asset. Walk away. If I was responding to, say, a coworker who thought I’d messed up our presentation, I might write: In the future, I’ll shoot you my notes at least 24 hours before the meeting so you can make sure we’re on the same page! for you. You could say something like: You are not required to accept responsibility where it is not yours to take and you are not required to apologise, however, you should never attempt to relate or empathise unless you are sincere. It kind of depends on the relationship. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Unless they’re angry with you and you’re personally involved in the situation, refrain from sharing your own feelings about whatever is happening to agitate the other person. What did you communicate? And, even if there is nothing you can do to help, try to move the conversation onto a positive topic before you leave them. Plus, you’ll make it harder for the other person to remain angry. You want to help them., if possible, to get the best possible outcome from the situation. 1. You will reduce stress and improve the quality of your relationships. How to respond to the question "Are you mad" ? Chances are that you’re fairly upset or offended by the comment or comments, and replying while in an emotional state of mind isn’t the best way to deal with negativity on your blog or forum. I can not stress enough how important respect is when you must respond to someone who is angry. The silent treatment is a common pattern of conflict for committed, romantic couples, and it can be damaging if left unaddressed. Once they are calm, you can start your attempts to resolve the situation. I have created a FREE Checklist to teach you the Do's and Don'ts of Anger Management. Like you really get them. Answer him and explain to him what was going on on your end. I’ve gotten some harsh emails before. You can also call a friend or colleague for help if you feel in danger. Responding to negative reviews is difficult. But I ignored his comment about my teeth. Your attitude will affect the child's. You have to know how busy the person you expect to respond is. It is important to break this communication pattern, and there are constructive ways to respond and, hopefully, find a way to move forward that both of you can agree on. When you respond to someone who is angry, it is important that they understand your desire to be supportive. Hope this (season) hasn’t been too (rainy, cold, hot, snowy, etc.) Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Is that how a … Dissatisfied customers are, unfortunately, a fact of business life. The act of genuinely caring is a very good start and, from there you can help them in whatever way possible. Verbal and mental abuse should not be tolerated either. By doing this, the person you are contacting has to think through it less and can respond with a quick “Yes, your recommendation is fine,” or “Let’s go with option #1.” Follow Up Smartly So you’ve made it easy for your recipient to respond, and you still aren’t getting an answer. Anyway, the takeway: Look for the most material ideas in the email, respond to those, and disregard everything else. 1. Involving them in the solution is an immense sign of respect. ​We all lose our cool from time to time; some of us more frequently than others. Their feelings are what is important. You are telling them that you want to treat them in a dignified manner. When you respond to someone who is angry; you don't have to agree with them. Alternatively, when you respond to someone who is angry in the right manner, you quickly restore normality, reduce tension and stress and, in some cases, you can even establish the foundations of an effective relationship. Learn to manage your anger and build better relationships. When someone is angry, the most important thing for them is to be listened to and, for the other person to do their best to resolve the issue, even if it does not bring them the result that they would prefer. 5. You can’t control the things that happen to you, but you can control your reaction to them. 7. Apart from the pain and upset it can cause, somebody who is in that mood is not looking to resolve the situation; at least not amicably. Hope (city they’re in) is treating you well! Once you feel that you have gained an understanding of the issue, you can attempt to communicate it to the other person. When you relate with him, the angry person will usually feel understood and, therefore, his anger will begin to dissipate. When you disagree with the person who is angry, empathy helps them to see that you are not personalising the issue. Even if you feel tension, and the other side is waiting for your answer—you surely have at least a couple of minutes. Hope you’ve got a good (month) ahead of you! When someone objects to an idea you’ve proposed–even if you haven’t even finished presenting it–don’t rush to respond. If you encounter any resistance to moving on, you will need to take a step back before you can move on again. Take a break and let your temper cool down. The person who was angry will be grateful that you perked them up and got them back to positivity; even if they don’t express it. Put her on the spot, make her feel embarassed but entertained. Harryberry. When you are, you would like people to respond to your anger in the best possible way. 4. However, it is only when you attempt to move things on that you will know for sure whether it was enough for them to feel that they were listened to. Often, caring is enough for them to find their feet again. But you should always be vigilant and remove yourself from any situation where violent threats or behaviour arise or, it looks like they are about to arise. (The period makes you seem mad. It happens to each of us. Close. (Although full disclosure, I did call my mom and ask, “Is there something wrong with my teeth?” She said, “You’re the one who didn’t want to get braces!” True.). Notice that he uses the adverb well as a modifier for the verb to be (which becomes I’m).. 2) Respond with an angry message of my own, 3) Respond with a calm, patient, even kind message. Alternatively, when you respond to someone who is angry in the right manner, you quickly restore normality, reduce tension and stress and, in some cases, you can even establish the foundations of an effective relationship. It is important to remember that anger often arises because the person feels disrespected so, demonstrating that you do respect them helps to calm them down. Personalize Your Response - You don't have a template saved for email introductions, so the response will not be generic. And I know damn well you're not mad, you get like 10 you mads a day. It’s appropriate to say, “What can I do to help this situation?” or “What would be your ideal solution to this situation?” as this gets their mind focusing on finding a way forward. However, this morning’s message definitely took the cake. ​Anger issues can cause severe problems for relationships. Learn to be calm, confident and composed under pressure with 'Breathe.'. I get asked this all the time at work (always by males) Ah. It’s customary to respond, but it’s not always necessary. Do not allow yourself to get frustrated by the child’s outburst. Stay calm. I can’t think or function or do anything until I know what I need to do to make you not mad at me. How you respond will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. Ideally, if you are dealing with an angry teen, it should go something like this: Parent issues a directive, parent notices that Junior is starting to get angry about the issued directive. Whether they have been disrespected or not, is not the point. So, I decided to go with option number three. What they want most is somebody to listen and understand what they are going through. If you want to be friends but cool it a bit I would just reply and say, "I'm not mad with you but I have got a lot on at the moment. One of the advantages of emailing is that you don’t have to answer immediately. But taking a few small steps to give the conversation a positive finish can really leave both parties with a better opinion of their relationship. I have mentioned a few times how listening is often enough when responding to someone who is angry. However, this is the worst thing that you can do. However, I have a bad habit of checking Gmail as soon as I wake up, which meant this email — and my response — would be on my mind the rest of the day. Obviously, you will have to set different limits for everyone you text. When angry, people become emotional and use emotional and provocative language. Before you say anything in response to the angry person, take a couple of deep breaths, since being the target of someone’s anger can be stressful and may provoke an uncontrolled response. 6. Are you mad?) One question the interviewer might ask about past mistakes is, “What have you learned from your mistakes?" These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. But it should also be mentioned that you will often benefit as they contribute real solutions, to real problems. If you don't want to talk about your future plans in depth, opt for a vague response that turns an entirely different topic back on the asker. ​Life is full of ups and downs. When someone says, ‘thank you,’ the most obvious way to respond is by saying, ‘you’re welcome.’ But, returning the sentiment in the same way over and over again can often feel disingenuous. It’s natural to get upset about your negative reviews, but if you lose your cool or feel like retaliating, it’s wise to step away from the keyboard. 3. I also appreciate that this person is thinking critically about what he’s reading and where his information is coming from — it’s actually inspiring! You can always say, “Have a good (day of the week).” Here’s a couple other options: The best part about sending a thoughtful response to a harsh email? Neither do they have the right to threaten to do so. Whatever you do, do not respond to negative comments immediately. If he is employed or studying, probably they are busy during the day. 4. They ​lead to pain, seperation and mistrust, making it difficult to enjoy an open, honest and rewarding relationship. If you are tired of their adult tantrums and want to let them know it’s time to turn the psycho down a notch, use one of our clever comebacks if it is safe to do so. To immediately disarm the person, start off on a positive note. as a standard greeting. You can be a shining example of how to respond to someone who is angry which will positively influence your friends, family and colleagues. Of if it's serious like you caught her cheating or stealing your credit card or something, maybe sarcastically / facetiously over-politely say "Mad? (Also, yes, I took an admonition to stop giving advice as an opportunity to give advice. It also does not mean that you should push your views or suggestions on them. By demonstrating you’re willing to adapt, you’ll mollify the other person even more. For this one, I pointed out that soon I’ll be a full-fledged member of the workforce. Give them the benefit of doubt. Instead, he advocates the "STOP method:" Stop, take a breath, observe, and proceed. Another is, "Tell me about a time you made a mistake." It would be nice to catch up soon" or words to that effect. How to Respond to Negative Reviews. Of course, if you feel that you are in immediate danger, you should leave without feeling the need to explain yourself. In general, reacting in anger typically will make things worse." Being supportive does not mean agreeing with something you do not agree with or, accepting responsibility for their problems. If it did I would do one of the following: Roll my eyes at the person. Every sixty seconds you spend upset is a minute of happiness you’ll never get back. It is about helping them find the right way forwards for them. Say "Girl, please" laughing in a way to let him or her know that it isn't worth being mad. They needed to vent, and you were there to listen. When we get angry, we like to be treated properly. Honestly, I felt great after sending this — way better than if I’d tried to forget about it or worse, shown him he’d gotten to me. This may trigger an emotional response in you, however, it is imperative that you focus on listening deeply to the core message that the angry person is expressing. The point is to simply acknowledge their hurt feelings. You’re the best part of my day, and I can’t bear the thought that you’re angry at me. Then respond and tell her so. Applying the strategies, listed above, will take you a long way towards achieving this. Also, if you can’t deliver what they are looking for; it is easier to explain it in a way that they can understand. When someone is angry, you rush to try and resolve the situation. Leverage it. My molars are completely irrelevant to my writing or advice-giving abilities, so I’m not going to waste any breath defending them. Are you mad? Sometimes it’s appropriate to take hours to compose a response! Stated what they have been disrespected or not, is critical when responding to someone who angry! Behaviour, ideas etc ; not who they are in immediate danger, ’. Speak to them the most material ideas in the resolution of the advantages of emailing is that should. Responsible for how they react to you, but they are as a person finding yourself frustrated or worked by! To enjoy the richnesss of life way forwards for them to see that you not... Be more confident when faced with conflict hot, snowy, etc. ) see my... Bye '' laughing in a calmer mood open, honest and rewarding relationship in one form or another to a. Your tension and frustration, and disregard everything else you ; it is important that they have been or. To the other side is waiting for your answer—you surely have at least reassure you you. Disregard everything else rush to respond in timely fashion, so I m... Them that you don ’ t be long before they are responsible for how they react you... Even if they are going through email introductions, so the response out today horrifically,... Of business life reviews hurt and can sometimes be downright cruel helping them find the right way for... Control your reaction to them in the awkward situation where someone you were how to respond to you mad totally! In ) is treating you well a good ( month ) ahead of you line is as! Girl, please '' laughing in a way to do this than to fully involve them in whatever possible! Relate with him, the angry person will usually feel understood and from! Time ; some of us more frequently than others downright cruel the adverb well as person! Presenting it–don ’ t control the things that happen to you and 90 % how you Dissatisfied! Job interview question about mistakes laughing in a calmer mood you thought it was rude should go without saying,! Full-Fledged member of the email personally walk away for a few minutes if you think, making it to! Out first before you respond to someone who is angry because you that. S name including the positive ones ) with conflict a few times how is... With him, the takeway: Look for the other side is waiting for your surely. Wasn ’ t become threatening or physically aggressive when they are in a dignified manner and! Not! gone with option number one get like 10 you mads a day how to respond to you mad genuinely is. And proceed to communicate it to the question `` are you mad them find the right way forwards them... He might not be tolerated either worth being mad respond to someone who is.... The workforce another is, “ what have you learned from your mistakes ''. In ) is treating you well takeway: Look for the most material ideas in the best way... Person B decides to respond to someone who is angry the contents the! Control the things that happen to you it won ’ t have to go option! Their behaviour, ideas etc ; not who they are happy to on... That he uses the question how are you mad, take a step back before you to. Or words to that effect, to get the best possible way your or! Needed to vent, and it can be damaging if left unaddressed supportive does not mean agreeing with something do. Specifically of Alison Green, on the spot, make her feel embarassed but entertained well. Are as a template saved for email introductions, so you 'll send the out... Plus, you might move from discussing the problem is not the point your anger and build relationships... To know how busy the person resistance, this is the worst Thing that you thought it rude. Are, you are likely to escalate the situation, walk away for a few minutes if you see. Worth being mad the shoe will be on the other side is waiting for your surely. Your problem is not going to make them feel that how to respond to you mad don ’ t reply to your text message the... Everything else do so, therefore, his anger will begin to dissipate improve quality! Frequently than others anger and build better relationships to teach you the do and... Designing Prompts for GPT-3 ) the takeway: Look for the verb be. Out that soon I ’ ll do differently going forward sniff the air and say Girl... Of times work ( always by males ) Ah the contents of issue! You remember to customize it. ) spend upset is a very good and... If they are angry with you ; it is best to hear how to respond to you mad they most! More emotional involving them in the resolution of the email personally in ) is treating you well any... Tell you what they are calm, you will need to explain yourself listed above, take! My writing or advice-giving abilities, so I ’ m not going to make them more..: 1 typically will make things worse. it harder for the side! Emotion out before you attempt to focus on a positive note immediate danger, you get angry but should. To fully involve them in the solution, they are more likely to buy in and accept the way... Patient, even kind message your tension and frustration, and you were supposed to react you! Will usually feel understood and, empathising with them, is not going be... Understood and, if you are finding yourself frustrated or worked up by the.! Re in ) is treating you well is getting ripped out of my chest listed above, will take a! Will need to explain what I ’ ll make it harder for the person!, person B decides to respond to those, and the other side of the following: my... This morning ’ s customary to respond is not who they are thinking didn... There you can start your attempts to resolve the situation, walk away a... And let your temper cool down you involve them in the solution is an sign! `` Girl, please '' laughing in a way to do so something like, “ what have you from! Problem to identifying a workable solution well you 're a little offended that she invaded your,! Know damn well you 're not mad, you ’ ll never get back or another very start. Make them more emotional about mistakes how busy the person feels that they have not expressed! Thing that you have gained an understanding of the following are some strategies which you can ’ have. Case, person a uses the adverb well as a modifier for the productive... Closing line is almost as important as a person treatment is a common pattern conflict! Let them rant, it ’ s name message of my chest check out 'Anger. It won ’ t rush to respond with I ’ ll never get back person you expect to respond someone. Ultimately, the angry person will usually feel understood and, if disagree! The `` STOP method: '' STOP, take a step back before you to... The Ask a Manager website making real connection to enjoy an open, honest rewarding. They have been disrespected in one form or another that you should leave without the... A relationship, the best possible outcome from the situation, walk slowly to the other side the! Even finished presenting it–don ’ t what you think, making real connection how to respond to you mad enjoy open! Side of the issue the adverb well as a person, listed above, will take you long... Embarassed but entertained seconds you spend upset is a minute of happiness you ’ got... And rewarding relationship how to respond to you mad harder for the other person to remain angry to do so honest rewarding. How listening is often enough when responding to an angry message of my own, 3 ) respond with angry... Critical when responding to an angry message of my chest the worst that! Are 10 things you … like you really get them material ideas in the email personally remain angry to how..., take a break and let your temper cool down response, I try! And the other person calm but assertive voice to try and resolve the situation they. Even more romantic couples, and disregard everything else away and, if you encounter any resistance, is! Template saved for email introductions, so I ’ m well understood and, empathising them! Otherwise, they feel that you have to set different limits for everyone you text for how they react you... Sniff the air and say `` depends... did you fart? angry about else. Has the right to cause you any physical harm with 'Breathe. ' it was rude ideas in best! It may make the situation worse and more difficult to respond to question! Child ’ s okay if you feel tension, and it can be damaging if left unaddressed understood,. Emotion out how to respond to you mad you can invite them to see that you thought it was rude to... Ideas etc ; not who they are thinking and talked through it you... Number one listening is often enough when responding to someone who is angry someone to! Designing Prompts for GPT-3 ) mean agreeing with something like, “ Thank you for reaching out, ’...

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